Who can apply as a Critical Care or Chronic Condition customer?
*Important: Please Read—If you are registered with your TDU as Critical Care or Chronic Condition, you can’t sign up with any Retail Energy Provider for prepaid electricity services. Instead, you must choose a traditional post-paid plan that works for you.
Essentially, when customers sign up for an electricity service, they have the ability to purchase their electricity from retail electric providers, known as (REPs). Public utilities, also referred to as transmission and distribution utilities (TDUs), deliver the electricity to critically or chronically ill customers’ homes. These TDUs then maintain electrical equipment such as wires, poles, and transformers.
Texas customers who have been diagnosed with serious medical conditions can apply, with their TDU, as either Chronic Condition Residential status or Critical Care Residential status. Please note that there are distinct differences between these two statuses.